TERMS & CONDITIONS
After School and Before School Enrolment:
All enrolments to be made on online using the Aimy plus Parent Portal. We are unable to accept verbal bookings. After making you online booking your will see a big green tick and a notification to say your booking is pending. Pending bookings may not be confirmed if an account is in arrears. For bookings made during term time we will endeavour to confirm your booking within the following business day. For pending bookings for the following term this will be confirmed in the last few weeks prior to the end of term. If your account is in arrears your booking may not be confirmed until your arrears has been settled. All changes to contacts details need to be made via the parent portal. It is Crucial we have up -to- date information. Further information is available under payment terms and Conditions
Bookings are either regular or casual and can be made for the following time periods
A regular booking is defined as a recurring booking with a repetitive pattern for a minimum of 3 weeks. If a public Holiday falls into your repetitive pattern you will be charged for this day. For Irregular or short – term bookings parents/ caregivers are required to contact the CASPA Office to discuss requirements. An example of an irregular booking may be a week about shared care arrangement or rostered shift work etc.
A casual Booking is a booking that does not have a repetitive pattern for a term. A casual booking has random dates, weeks throughout the term or the odd day throughout the term.
I understand if I make a booking under an incorrect area that I will receive an email or phone call informing me of the mistake and my booking will be corrected. I understand if this accrues, I could be charged a $10.00 administration fee.
Holiday Programme Enrolments:
All enrolments to be made online using the Aimy plus Parent Portal. We are unable to accept verbal bookings. After making you online booking your will see a big green tick and a notification to say your booking is pending. Pending bookings may not be confirmed if an account is in arrears. We will endeavour to confirm your booking within the following business day. A deposit of 50% is required upon confirmation. The balance of the fee is payable one week prior to the commencement of the Holiday Programme. Further information is under Payment terms and conditions.
I understand that it is my responsibility to ensure that the contact information, emergency contacts, medical contacts and allergy information is added to my Aimy Plus Portal.
A $10.00 follow up fee will be charged where we are required to follow up on an absent child when we haven’t been notified of an absence. Please report all absence directly to the CASPA Office on 03 349 9260 or email firstname.lastname@example.org or text 0273521638.
Holiday Programme Information
CASPA programmes will at times have special trips and activities that occur away from the main site. The trips are undertaken in accordance with the ‘Excursions/ Experience Outside the Venue and Transport” section of the CASPA Policy and Procedure document. I hereby give CASPA permission to transport your child/ren from a designated CASPA site of operation if and when required i.e. evacuation, group trip to a park, visit another CASPA venue for a few examples.
Photographs of Children / Children's work
I acknowledge that photographs of my child or items of my child's work completed at the CASPA or Papa Jacks Programmes may be used at a later date for training, marketing and promotional purposes. I hereby give my consent for this unless, during the enrolment process, I select 'No' as an option regarding permission to photograph my child.
Notification of absent for term time.
Please report all absence directly to the CASPA Office on 03 349 9260 or email info @caspa.org.nz or text 0273521638.
Two weeks’ notice, in writing, must be provided for any permanent cancellation of an enrolment. The notice period will begin from the date of formal, written notification via email to the CASPA Head Office. Failure to provide this notice period will result in full charges being applied for two weeks from either the child’s last day of attendance or the date of formal notification being received by Head Office. Any individual sessions 'cancelled' will be treated as an absence and fees will apply accordingly, i.e. family holidays, school camps.
Payment and Fees:
Fees are our main source of income. To operate efficiently we require that our fees be paid promptly.
11. By agreeing to these Terms and Conditions you authorise CASPA/Papa Jacks:
Privacy and Confidentiality:
Where you are an individual the authorities under this clause are authorities or consents for the purposes of the Privacy Act 1993, you shall have the right to request from CASPA/Papa Jacks a copy of the information about you retained by CASPA/Papa Jacks and the right to request CASPA/Papa Jacks to correct any incorrect information about you held by CASPA/Papa Jacks.
I acknowledge that the information contained herein is confidential, and pursuant to the Privacy Act, will only be used by CASPA/Papa Jacks to effectively care for my child/ren and not used or distributed for any other purposes.
Representatives from the Ministry of Social Development OSCAR Approvals Team may view this information as part of the programme assessment process.
Policies and Procedures:
I agree to adhere to the policies and procedures that are set out in the CASPA policy and Procedures document, a copy of which can be viewed at any CASPA/Papa Jacks venue.
CASPA will give a minimum four weeks’ notice for any changes to the above Terms and Conditions. All changes will be communicated via email.